Refund Policy

The explanations and information provided on this page are general explanations and information only, intended to help you write your own refund policy. This text does not constitute legal advice or a recommendation, as we cannot know in advance what the specific refund policy between the company and its customers should be. We recommend seeking legal advice to understand the subject and to create your own refund policy.

Refund Policy – The Basics

In this respect, a refund policy is a legally binding document that serves to establish the legal relationship between the company and its customers as to how and whether a refund is granted. Online retailers selling products are (depending on local laws and regulations) sometimes required to make their product return and refund policies available. In some jurisdictions this is necessary to comply with consumer protection laws. They can also help to defend against legal claims from customers who are dissatisfied with the products they have purchased. 

What should a refund policy include?

In general, refund policies address the following issues: the time limit for requesting a refund; whether a refund is partial or full; under what conditions customers receive a refund, and much more.